Frequently Asked Questions

Mind Tiles is an AI-powered learning platform that helps you master complex topics through personalized learning paths, interactive content, and adaptive quizzes. Create your own learning tiles and explore topics at your own pace.

1. Create a free account using your email or Google account
2. Start your 7-day free trial
3. Select your learning preferences and topics of interest
4. Begin exploring and creating learning content

No! You can start with a 7-day free trial that gives you full access to all premium features. After the trial, you'll need to subscribe to continue using the service.

The 7-day free trial includes:

• ✅ Full access to all premium features
• ✅ Unlimited content generation
• ✅ Unlimited topics
• ✅ All learning paths and features
• ✅ No restrictions or limitations

You can create an account using:

• Email and Password: Enter your email and create a secure password
• Google Sign-In: Sign in with your Google account (one-click account creation)

1. Go to the login screen
2. Tap "Forgot Password"
3. Enter your email address
4. Check your email for password reset instructions

Currently, email changes are not supported in-app. Please contact support@mindtiles.ai for assistance with email changes.

1. Go to Profile → Settings → Account Management
2. Scroll to "Delete Account"
3. Follow the prompts to confirm account deletion
4. Note: This action is permanent and cannot be undone

All your personal data, learning progress, and content will be permanently deleted. This action cannot be undone.

No. Sign in with Apple is only available on iOS devices. It is not available on web browsers or other mobile app platforms.

If you use Apple Sign-In on iOS and want to access your account on web or other mobile app platforms, you'll need to use Google Sign-In or Email/Password, which may create a separate account. Contact support@mindtiles.ai for assistance with account linking.

If you create an account using Apple Sign-In on iOS, your subscription will only work on iOS devices. To access your subscription on web or other mobile app platforms, you would need to:

• Contact support@mindtiles.ai for manual account linking assistance (account linking is not automatic), OR
• Cancel your iOS subscription and create a new subscription on web or other mobile app platforms using Google Sign-In or Email/Password

Recommendation: If you plan to use Mind Tiles on multiple platforms, we recommend using Google Sign-In or Email/Password for account creation, as these sign-in methods work consistently across all platforms and enable seamless cross-platform subscription access.

Contact support@mindtiles.ai for assistance. We can help with manual account linking, though this is not an automatic process. Alternatively, you may need to cancel your iOS subscription and create a new subscription on the desired platform using Google Sign-In or Email/Password.

• Monthly: US$ 19.99/month
• Quarterly: US$ 49.99 every 3 months (Save 17%)
• Annual: US$ 179.99/year (Save 25%)
• Enterprise: Contact us for custom pricing

• Duration: 7 days
• Full Access: All premium features are available during the trial
• Automatic Conversion: After 7 days, you'll need to subscribe to continue using the service
• No Commitment: You can cancel anytime before the trial ends

Yes! You can cancel your subscription at any time:

• Web: Go to Profile → Billing → Manage Subscription
• Mobile App: Cancel through your device's app store account settings

No, refunds are not provided for canceled subscriptions, including monthly, quarterly, and annual plans. No partial refunds are available for all plans.

Note: No charges are made during the 7-day free trial period. You can cancel anytime during the trial without being charged.

Your subscription is tied to your account email, not your device. Simply:

1. Sign in with the same email on your new device
2. Your subscription will automatically sync across all platforms

Yes! Your subscription works across all platforms:

• Web (browser)
• Mobile web
• Mobile app (phone/tablet)

Your subscription is synced via your account email, so you can access it from any device.

• Web: Credit/debit cards via Stripe
• Mobile App: In-app purchases through your device's app store (credit card, digital wallets supported by your platform)

If you're seeing unexpected charges:

1. Check if your 7-day trial has ended
2. Verify your subscription status in Profile → Billing
3. Contact support@mindtiles.ai for assistance

• Web: Go to Profile → Billing → Update Payment Method
• Mobile App: Update in your device's app store account settings

You can learn any topic! Mind Tiles supports:

• Academic subjects (math, science, history, etc.)
• Professional skills (programming, design, business, etc.)
• Personal interests (languages, hobbies, etc.)
• Custom topics you create

1. Select or create a topic
2. Choose your learning preferences (difficulty, style, etc.)
3. Mind Tiles generates personalized learning content
4. Review and customize the content as needed

Learning paths are structured sequences of content that guide you through a topic step-by-step. They include:

• Lessons and explanations
• Interactive exercises
• Quizzes and assessments
• Progress tracking

• Quizzes test your understanding of the content
• Questions are personalized based on your performance
• You get immediate feedback on answers
• Progress is tracked for each topic

Yes! You can:

• Bookmark topics and content
• Save learning paths
• Access your saved content from the Profile screen

Your progress is tracked automatically:

• Lessons completed
• Quizzes taken
• Topics explored
• Learning streaks
• Achievements unlocked

Achievements are badges you earn for:

• Completing learning milestones
• Maintaining learning streaks
• Exploring new topics
• Reaching level milestones

Try these steps:

1. Check your internet connection
2. Close and restart the app
3. Clear app cache (Profile → Settings → Clear Cache)
4. Update to the latest app version
5. Restart your device

• Verify your email and password are correct
• Try resetting your password
• Check if you're using the correct sign-in method (email vs. Google)
• Contact support@mindtiles.ai if issues persist

• Check your internet connection
• Verify your subscription status
• Try refreshing the page/screen
• Contact support@mindtiles.ai with details

• Verify your subscription status in Profile → Billing
• Check if you're signed in with the correct account
• Try signing out and signing back in
• Contact support@mindtiles.ai with your account email

1. Try restarting the app
2. Update to the latest version
3. Report the issue:
   • Go to Profile → Settings → Support → Report Issue
   • Include details about what happened
   • Attach screenshots if possible

If you're experiencing issues and need to send debug logs, please contact support@mindtiles.ai with a description of the issue, and our support team will guide you through the process.

• Encryption: All data is encrypted in transit and at rest
• Secure Storage: Encryption keys stored in secure Keychain/Keystore
• Authentication: Secure authentication via Firebase
• Privacy: We never share your personal data with third parties

We collect:

• Account information (email, name)
• Learning progress and preferences
• App usage analytics (for improvement)
• Device information (for troubleshooting)

We do NOT collect:

• Personal identification beyond email
• Location data
• Contacts or other personal files
• Payment information (handled by payment processors)

Yes! Contact support@mindtiles.ai to request a data export. We'll provide your data in a standard format.

You can:

1. Delete your account (Profile → Settings → Delete Account)
2. Contact support@mindtiles.ai for specific data deletion requests

Yes! We comply with:

• GDPR: European data protection regulations
• CCPA: California privacy regulations
• All users have rights to access, modify, and delete their data

Go to Profile → Settings → Privacy & Security → Privacy Policy, or visit mindtiles.ai/privacy.html

• Chrome (recommended)
• Firefox
• Safari
• Edge

No! Mind Tiles works directly in your browser. No installation required.

Limited offline access is available for previously loaded content. Full features require an internet connection.

iOS 13.0 and later

Go to the App Store → Updates → Find Mind Tiles → Update

Yes! Mind Tiles is optimized for both iPhone and iPad.

1. Go to Profile → Settings → Account Management
2. Tap "Restore Purchases"
3. Sign in with your Apple ID if prompted

Mind Tiles supports the latest versions of major mobile app platforms. Check your device's app store for specific version requirements.

Go to your device's app store → My Apps/Updates → Find Mind Tiles → Update

Yes! Mind Tiles works on phones and tablets through the mobile app.

1. Go to Profile → Settings → Account Management
2. Tap "Restore Purchases"
3. Sign in with your app store account if prompted

• Email: support@mindtiles.ai
• In-App: Profile → Settings → Support → Email Support
• Bug Reports: Profile → Settings → Support → Report Issue

We aim to respond within 24-48 hours during business days.

Yes! We love feedback:

• Go to Profile → Settings → Support → Feedback
• Select "Suggestion" as the feedback type
• Describe your feature idea

Yes! Contact us at support@mindtiles.ai for enterprise pricing and features.

Currently, we don't offer student discounts, but we're always evaluating new pricing options. Contact support@mindtiles.ai to express interest.