Frequently Asked Questions

Mind Tiles is an AI-powered learning platform that helps you master complex topics through personalized learning paths, interactive content, and adaptive quizzes. Create your own learning tiles and explore topics at your own pace.

1. Create a free account using your email or Google account
2. Start your 7-day free trial
3. Select your learning preferences and topics of interest
4. Begin exploring and creating learning content

Not to try it. New users start with a 7-day free trial with full access - no credit card required. After the trial, a subscription is needed to keep using Mind Tiles: $7.99 USD a month, $19.99 a quarter, or $59.99 a year, plus applicable taxes. There is no free plan.

The 7-day free trial includes:

• ✅ Full access to all premium features
• ✅ Unlimited content generation
• ✅ Unlimited topics
• ✅ All learning paths and features
• ✅ Full premium access for 7 days

Yes. In topic selection, choose Custom Mind Tile and upload a file (.txt, .md, .pdf, .docx), paste your study material, or - on mobile - photograph lecture slides or handwritten notes; text is read on your device first (on-device OCR), and if it cannot be read reliably the image is sent to our AI provider to extract the text. Files up to 10MB (PDFs up to 60 pages), images up to 700KB, multiple images at once supported. Mind Tiles checks that the content can support a course, shows you the outline it found, and builds modules, exercises, and quizzes grounded in your material. Quiz answers come from your content, so you are studying your material, not generic content. Custom Mind Tiles are included in the free trial and every plan. Useful for exam prep at any level, from high school to professional certifications.

You can create an account using:

• Email and Password: Enter your email and create a secure password
• Google Sign-In: Sign in with your Google account (one-click account creation)
• Sign in with Apple: Available in the iOS app

1. Go to the login screen
2. Tap "Forgot Password"
3. Enter your email address
4. Check your email for password reset instructions

Currently, email changes are not supported in-app. Please contact support@mindtiles.ai for assistance with email changes.

1. Go to Settings → Privacy & Security
2. Scroll to "Delete Account"
3. Follow the prompts to confirm account deletion
4. Note: This action is permanent and cannot be undone

All your personal data, learning progress, and content will be permanently deleted. This action cannot be undone.

No. Sign in with Apple is only available on iOS devices. It is not available on web browsers or other mobile app platforms.

If you use Apple Sign-In on iOS and want to access your account on web or other mobile app platforms, you'll need to use Google Sign-In or Email/Password, which may create a separate account. Contact support@mindtiles.ai for assistance with account linking.

If you create an account using Apple Sign-In on iOS, your subscription will only work on iOS devices. To access your subscription on web or other mobile app platforms, you would need to:

• Contact support@mindtiles.ai for manual account linking assistance (account linking is not automatic), OR
• Cancel your iOS subscription and create a new subscription on web or other mobile app platforms using Google Sign-In or Email/Password

Recommendation: If you plan to use Mind Tiles on multiple platforms, we recommend using Google Sign-In or Email/Password for account creation, as these sign-in methods work consistently across all platforms and enable seamless cross-platform subscription access.

Contact support@mindtiles.ai for assistance. We can help with manual account linking, though this is not an automatic process. Alternatively, you may need to cancel your iOS subscription and create a new subscription on the desired platform using Google Sign-In or Email/Password.

Mind Tiles offers monthly, quarterly, and annual plans, plus enterprise options. Current pricing is shown in the app before you subscribe, and every new account starts with a 7-day free trial - no credit card required. Contact us for enterprise pricing.

• Duration: 7 days
• No credit card required: The trial starts without any payment details
• Full Access: All features are available during the trial
• After the trial: A subscription is needed to keep using Mind Tiles; there is no free plan
• No Commitment: Nothing is charged unless you choose to subscribe

Yes! You can cancel your subscription at any time:

• Web: Go to Settings → Subscription & Billing → Manage Subscription
• Mobile App: Cancel through your device's app store account settings

We don't offer refunds for unused time when you cancel: your plan stays active until the end of the billing period you paid for, on monthly, quarterly, and annual plans alike. Where the law gives you a refund or withdrawal right, for example the 14-day withdrawal period for consumers in the EU and UK, we honour it. Subscriptions bought through the App Store or Google Play are billed by Apple or Google, so refund requests for those go through their processes.

Note: No charges are made during the 7-day free trial period. You can cancel anytime during the trial without being charged.

Your subscription is tied to your account email, not your device. Simply:

1. Sign in with the same email on your new device
2. Your subscription will automatically sync across all platforms

Yes! Your subscription works across all platforms:

• Web (browser)
• Mobile web
• Mobile app (phone/tablet)

Your subscription is synced via your account email, so you can access it from any device.

• Web: Credit/debit cards via Stripe
• Mobile App: In-app purchases through your device's app store (credit card, digital wallets supported by your platform)

If you're seeing unexpected charges:

1. Check if your 7-day trial has ended
2. Verify your subscription status in Settings → Subscription & Billing
3. Contact support@mindtiles.ai for assistance

• Web: Go to Settings → Subscription & Billing → Manage Subscription, then update your payment method
• Mobile App: Update in your device's app store account settings

You can learn any topic! Mind Tiles supports:

• Academic subjects (math, science, history, etc.)
• Professional skills (programming, design, business, etc.)
• Personal interests (languages, hobbies, etc.)
• Custom topics you create

1. Select or create a topic
2. Choose your learning preferences (difficulty, style, etc.)
3. Mind Tiles generates personalized learning content
4. Review and customize the content as needed

Learning paths are structured sequences of content that guide you through a topic step-by-step. They include:

• Lessons and explanations
• Interactive exercises
• Quizzes and assessments
• Progress tracking

• Quizzes test your understanding of the content
• Questions are personalized based on your performance
• You get immediate feedback on answers
• Progress is tracked for each topic

Yes! You can:

• Bookmark topics and content
• Save learning paths
• Access your saved content from the Profile screen

Your progress is tracked automatically:

• Lessons completed
• Quizzes taken
• Topics explored
• Learning streaks
• Achievements unlocked

Achievements are badges you earn for:

• Completing learning milestones
• Maintaining learning streaks
• Exploring new topics
• Reaching level milestones

Try these steps:

1. Check your internet connection
2. Close and restart the app
3. On the web app, clear cached data (Settings → Cache Management)
4. Update to the latest app version
5. Restart your device

• Verify your email and password are correct
• Try resetting your password
• Check if you're using the correct sign-in method (email vs. Google)
• Contact support@mindtiles.ai if issues persist

• Check your internet connection
• Verify your subscription status
• Try refreshing the page/screen
• Contact support@mindtiles.ai with details

• Verify your subscription status in Settings → Subscription & Billing
• Check if you're signed in with the correct account
• Try signing out and signing back in
• Contact support@mindtiles.ai with your account email

1. Try restarting the app
2. Update to the latest version
3. Report the issue:
   • Email support@mindtiles.ai
   • Include details about what happened
   • Attach screenshots if possible

If you're experiencing issues and need to send debug logs, please contact support@mindtiles.ai with a description of the issue, and our support team will guide you through the process.

• Encryption: All data is encrypted in transit and at rest
• Secure Storage: Encryption keys stored in secure Keychain/Keystore
• Authentication: Secure authentication via Firebase
• Privacy: We never sell your personal data. We share it only with the service providers that run Mind Tiles (hosting, payments, analytics, AI generation) under contract; see the Privacy Policy

We collect:

• Account information (email, name)
• Learning progress and preferences
• App usage analytics (for improvement)
• Device information (for troubleshooting)

Yes! Contact support@mindtiles.ai to request a data export. We'll provide your data in a standard format.

You can:

1. Delete your account (Profile → Settings → Delete Account)
2. Contact support@mindtiles.ai for specific data deletion requests

Yes. We honour the rights those laws give you, including access, correction, deletion, and data portability, for all users regardless of location. Email support to exercise them.

Go to Profile → Settings → Privacy & Security → Privacy Policy, or visit mindtiles.ai/privacy.html

• Chrome (recommended)
• Firefox
• Safari
• Edge

No! Mind Tiles works directly in your browser. No installation required.

Limited offline access is available for previously loaded content. Full features require an internet connection.

iOS 15.5 and later

Go to the App Store → Updates → Find Mind Tiles → Update

Yes! Mind Tiles is optimized for both iPhone and iPad.

1. Go to Settings → Subscription & Billing
2. Tap "Restore Purchases"
3. Sign in with your Apple ID if prompted

Mind Tiles supports the latest versions of major mobile app platforms. Check your device's app store for specific version requirements.

Go to your device's app store → My Apps/Updates → Find Mind Tiles → Update

Yes! Mind Tiles works on phones and tablets through the mobile app.

1. Go to Settings → Subscription & Billing
2. Tap "Restore Purchases"
3. Sign in with your app store account if prompted

• Email: support@mindtiles.ai
• Bug Reports: Email us with what happened and, if possible, a screenshot

We aim to respond within 24-48 hours during business days.

Yes! We love feedback:

• Email support@mindtiles.ai with "Feature suggestion" in the subject
• Describe your feature idea

Yes! Contact us at support@mindtiles.ai for enterprise pricing and features.

Currently, we don't offer student discounts, but we're always evaluating new pricing options. Contact support@mindtiles.ai to express interest.